By breaking it down layer by layer, it can be found that behind this is not only a story of capital, but also represents a change in the underlying structure of the service industry in the AI era. In other words, the consumption habits and demands of young people have changed, and Generation Z is reshaping the definition of services.
On the one hand, in the era of intelligence, young people's pursuit of a sense of technology is everywhere.
As the native inhabitants of the Internet and technology, the growth trajectory of Generation Z is closely linked to the pulse of technology. Exposed to the Internet since childhood and interwoven with various smart products during their growth, their pursuit and acceptance of a sense of technology far exceed those of any previous generation. For today's young people, technology has long been an integral part of life. It is an important way for them to express themselves and showcase their individuality, and also a path for them to pursue a more efficient and controllable life.
Data shows that among the users who choose smart service hotels, 83% are young people aged 25 to 34. They are even willing to pay an extra 18% of the room rate in exchange for a tech-savvy stay experience. The emergence of hotel food delivery robots is not only an upgrade of hotel services but also a precise response to the technological demands of Generation Z. It truly integrates technology into their daily lives and makes it a part of their enjoyment of life.
On the other hand, in the era of space, technology and intelligence have made life more boundary.
Among young people, there is a prevailing view that consumption, or consumption with a high premium, is for the purpose of obtaining more space. For instance, although business class on airplanes is expensive, it offers more space to avoid contact with others. The private rooms in restaurants offset this but won't be disturbed by other diners.
